Privacy Policy

1. What we collect

When you submit an inquiry we collect your name, phone / messaging contact, email address, and shipment details: service type, destination country / city / postal code, total actual weight, pieces, dimensions, origin city, preferred ship date, Incoterm and cargo description.

For follow-up and anti-spam purposes we also record the submission time, source page, browser referrer, language preference, your consent to this policy and IP address. The site sets three kinds of cookies: a security cookie that prevents cross-site request forgery, a cookie that remembers your portal language preference (kept for 12 months), and a session cookie that keeps you signed in to the customer portal. We do not use third-party advertising trackers.

2. How we use it

Only to reply to your inquiry, calculate rates and chargeable weight, prepare a quotation, and communicate about the shipment. We do not use this information for automated decision-making and we do not sell it to third parties.

3. Storage, access and retention

Inquiries are stored in our internal system (the website and database are hosted on a server in Singapore) and accessible only to authorised staff. On submission the inquiry is also delivered to our work group via a WeCom or DingTalk group robot so it can be followed up promptly; these platforms act only as message carriers, and the notification contains the name, contact details, email address and shipment information you provided. We keep the data for as long as the business relationship requires; you may request deletion at any time. Records relating to completed shipments are retained in line with contractual and legal obligations.

4. Sharing with third parties

To perform the transport we may share the minimum necessary information with carriers, customs brokers and destination agents (for example consignee details, cargo description, weight, dimensions and documents). Inquiry notifications are delivered through WeCom / DingTalk group robots, which act only as message carriers for our work group. We do not sell data or use it for unrelated marketing.

5. Security

The site is served over HTTPS. The back office uses password hashing, session validation, CSRF checks, a Content Security Policy, access control and submission rate limiting; changing a password immediately signs out other devices on that account. Portal and admin data are isolated by account ownership, and every attachment download is authorised individually. No internet transmission is completely secure, but we continue to protect your information within reasonable means.

6. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent at any time. Withdrawal does not affect processing already carried out on the basis of consent. Contact us using the address below and we will verify your identity before acting.

7. Changes to this policy

If this policy changes we will update this page and the date above. Material changes will also be highlighted on our website.